Privacy Policy

Resto des Battures cares about your privacy. This policy explains, in plain language, what personal information we collect, why we collect it, who we share it with, and how you can exercise your rights. It was prepared in accordance with Quebec's Act respecting the protection of personal information in the private sector (CQLR, c. P-39.1), as amended by Law 25.

1. Who and what this policy covers

This policy applies to personal information collected by Resto des Battures ("the Resto", "we", "our") through the restosaguenay.ca website and our social media pages.

It does not cover third-party websites that our site may redirect you to, including our reservation platform. Those sites have their own policies, which we encourage you to read.

2. Privacy officer

Any question, access request or complaint may be directed to:

Personal Information Protection Officer
Email: admin@battures.ca
Phone: 418 544-8234
Address: 6295 Grande-Baie Sud Blvd, La Baie (Saguenay) QC G7B 3P6

3. What we collect

We collect only the information necessary for the purposes described in this policy.

When you subscribe to our newsletter

Your email address, and your first name if you choose to provide it.

When you book a table

Reservations are made on the LibroReserve platform, which our site redirects you to. The information you enter there is collected directly by LibroReserve and passed on to us so we can honour your booking.

When you browse our site

Certain technical information is collected automatically, such as your IP address, your browser and your language preference. Section 6 details the cookies we use.

We never collect sensitive information that is not necessary to deliver our services.

4. Why we collect it

• To honour and manage your restaurant reservations
• To send you our news, menus and offers, where you have consented
• To meet our legal, accounting and tax obligations
• To keep our site secure and working properly
• To improve our services and our visitors' experience

If we wish to use your information for a purpose not described here, we will ask for your consent beforehand.

5. Your consent

We obtain your consent before collecting, using or disclosing your personal information, except where the law allows us to act without it.

Your consent is given freely, for specific purposes, and for the time necessary to fulfil those purposes. You may withdraw it at any time by writing to the privacy officer identified in section 2, or by using the unsubscribe link included in every newsletter we send.

6. Cookies

A cookie is a small file placed on your device when you visit a website.

We sort cookies into four categories. Only necessary cookies are placed automatically. The other three categories are activated only if you consent to them.

Cookies currently in use

All three are strictly necessary. Our site currently places no analytics or advertising cookies.

7. Who we share your information with

We never sell your personal information. We share it only with the providers that allow us to operate our services, and only to the extent necessary for their mandate.

Each of these providers is bound by an agreement governing the use and protection of your information. We may also disclose your information where the law requires it, including at the request of a competent authority.

8. Hosting and transfers outside Quebec

Some of our providers store or process personal information outside Quebec, including in Canada, the United States and Europe.

Before entrusting personal information to a provider located outside Quebec, we carry out a privacy impact assessment to confirm that the information receives adequate protection, and we govern the transfer through a written agreement.

Transferred information may be subject to the laws of the country where it is processed.

9. How long we keep it

We keep your personal information for as long as necessary for the purposes for which it was collected, and then for the period required by law.

• Reservation records and accounting documents: 7 years
• Newsletter subscriptions: until you withdraw your consent

Once those periods end, the information is securely destroyed or anonymized.

10. How we protect it

We apply physical, administrative and technological security measures proportionate to the sensitivity of the information, including:

• Limiting access to the people who need it to carry out their duties
• Encrypting communications on our site
• Training our staff on the protection of personal information
• Selecting providers that offer adequate security guarantees

11. Your rights

Under Law 25, you may at any time:

• Access the personal information we hold about you
• Have it corrected if it is inaccurate, incomplete or ambiguous
• Withdraw your consent to its use or disclosure
• Request its deletion where keeping it is no longer necessary
• Obtain a copy in a structured, commonly used technological format
• Request that we stop disseminating information about you, or de-index a hyperlink that gives access to it

To exercise any of these rights, write to the privacy officer identified in section 2. We will respond within 30 days of receiving your request.

12. Confidentiality incidents

If a confidentiality incident presents a risk of serious injury, we undertake to:

• Notify you as promptly as possible
• Notify the Commission d'accès à l'information du Québec
• Take the corrective measures needed to limit the harm and prevent it from happening again

We also maintain a register of confidentiality incidents, as the law requires.

13. If you are not satisfied

Please first address your complaint to our privacy officer at admin@battures.ca. We undertake to acknowledge it and follow up.

If our response does not satisfy you, you may file a complaint with the Commission d'accès à l'information du Québec:

Commission d'accès à l'information du Québec
cai.gouv.qc.ca
Phone: 418 528-7741 or 1 888 528-7741

14. Changes to this policy

We may amend this policy to reflect changes in our practices or in legal requirements. The date of the most recent update appears at the top of this page. If a change is significant, we will let you know through our platforms.

15. Contact us

Resto des Battures
6295 Grande-Baie Sud Blvd, La Baie (Saguenay) QC G7B 3P6
Email: admin@battures.ca
Phone: 418 544-8234